Questions and answers
About buying and using Xyzen programs. Something not here? Message us.
Buying and delivery
What exactly do I get after paying?
Your own copy of the program, registered to your name and locked to your email, with its User Guide. We send it by email through Google Drive after we confirm your payment, usually the same day. The free Xyzen Suite and the Starter Pack of 8 Excel templates come with every program.
Why do you ask for a Gmail address?
Your copy is shared with you through Google Drive, which needs a Google account. If you don't have Gmail, you can make a free one.
How do I pay?
Two ways. Pay directly by GCash, Maya or BDO using the QR codes on our payment page, then upload your proof of payment there. Or pay by card or PayPal through Gumroad. Card and PayPal prices are higher because Gumroad's fees are added; see prices by payment method.
I already own CEP. How do I get the owner price?
By GCash, Maya or BDO, CEP owners pay ₱4,300 for Enterprise and ₱499 each for Xyzen Materials and Xyzen Monitoring. Paying by card? Message us first for your CEP owner discount. The owner price is for the full CEP, not for single-trade apps.
What does one licence cover?
A personal licence is for one named user and is locked to your email. Each person needs their own copy. For several users in a company, message us about a Company Licence.
Using the program
Is it browser-based or a download?
The paid program is a file you download and open in your web browser, so there is nothing to install. The free Xyzen Suite can be installed as an app that opens all your Xyzen programs. Open the downloaded file with Chrome or Edge, not inside Google Drive's preview. On iPhone or iPad, message us and we will send you a private link to your own copy.
Which devices and browsers work?
Laptops and phones, in Chrome, Edge, Safari or Firefox. A laptop is easier for large projects.
Does it work offline?
We don't promise offline use. The program runs in your browser; keep an internet connection available, especially when you open it the first time and for updates.
Where are my projects saved?
While you work, the program keeps your project in the browser on that device. Use Save to keep a project file of your own. In the Xyzen Suite, you choose a Xyzen folder on your computer where your files are saved.
How do I back up a project or move it to another device?
Save the project file and keep a copy somewhere safe, such as Google Drive or a USB drive. On the other device, open your program and use Open to load the saved file. Clearing your browser's data can remove projects that were never saved to a file, so save often.
Which exports are available?
Print or save as PDF, and Excel export. In CEP and Enterprise this covers the Detailed Estimate, BOQ, Cost Summary and reports. Xyzen Materials, Monitoring, Mechanical and Electronics also print and export to Excel. Excel export is not in the free demos.
Can I use my own prices?
Yes. The Pricelist and labor rates are yours to edit. The defaults are Philippine market rates.
Is the estimate accurate?
The program computes from the dimensions and rates you enter. Have a licensed professional check an estimate before construction or bidding.
Demo, updates and support
What can the free demo do, and what is locked?
The demo is the same program with some parts locked, and it opens with a sample project. In the CEP demo you can use the Dashboard, Project Information, Estimate Settings, Pricelist, Labor, Reinforced Concrete, Roofing, Room Layout, Ceiling, Tiling, Plumbing Fixtures and Electrical Rough-ins, and see a partial Detailed Estimate. Locked: Structural Steel, Painting, Doors and Windows, Plumbing Rough-ins, Electrical Fixtures, Appliances, General Requirements, Cost Summary, Reports and Excel export. The full version has no locks.
Are updates free?
Yes. Updates and error corrections to the program you bought are free. New programs are bought separately.
What support do I get?
Tech support by Messenger to our Facebook Page, and tutorials on our YouTube channel. If you find an error, send us a screenshot and your inputs.
What about programs in development?
Xyzen Takeoff, Roads & Drainage and Structures are not released yet. Their preview demos are early test builds. If you pre-order, the program is sent to your email when it is released. See In development.